Implementation Specialist

About this role

You will configure, deploy and support RxSoft, PrognoCare EMR and our laboratory system for new facilities, shaping the workflows people use every day. Your care during data import, training and go-live decides whether a facility starts strong. You will work alongside the Implementation Lead and support teams.

What you'll do

• Configure platforms to match each facility’s workflows and requirements.
• Import and validate customer data, including catalogues, drugs and records.
• Set up users, roles, permissions and facility settings.
• Run user acceptance testing and resolve issues before go-live.
• Train staff on the workflows they will use every day.
• Provide hands-on support during and immediately after go-live.
• Document configurations and hand over cleanly to support.
• Report recurring issues and configuration gaps to the team.

What you'll bring

Required

• Experience configuring or supporting enterprise software for customers.
• Comfort with data import, validation and spreadsheet-based data work.
• Ability to train and support non-technical users patiently.
• Strong troubleshooting and clear written communication.
• Willingness to work remotely across African time zones.

Nice to have

• Experience with pharmacy, EMR or laboratory systems.
• Understanding of clinical or pharmacy workflows.
• SQL skills for data checks and troubleshooting.
• Experience with user acceptance testing and go-live support.

What we offer

• Competitive salary, reviewed against the market and your experience.
• Health insurance and a contributory pension scheme.
• Remote working across Africa with flexible scheduling.
• A learning and conference budget for courses, certifications and events.
• Modern implementation tooling and clear, shared playbooks.
• Direct impact across 50+ healthcare organisations in Africa.
• Room to grow as the Professional Services team expands.

About the team

You will join a Professional Services team that turns our products into working systems inside real facilities. We plan carefully, communicate openly and stay close to customers through the moments that matter most.

The team shares playbooks, reviews each deployment and treats every go-live as a chance to improve the next one.

About eHealthwares

eHealthwares designs and delivers enterprise healthcare technology solutions — EMR, pharmacy, laboratory, radiology, telemedicine and interoperability platforms — connecting patients, providers and operations across Africa. Over 10+ years we have served 50+ healthcare organisations and delivered 200+ integrations with 99.9% platform uptime. From the pharmacy counter to the radiology suite, from the lab bench to the telemedicine consult, we build the modules that make one connected care ecosystem.

Equal opportunity

eHealthwares is an equal opportunity employer. We assess every application on merit and suitability for the role, without regard to race, ethnicity, religion, gender, disability, age or marital status. If you need any reasonable accommodation to apply, email info@ehealthwares.com and we will be happy to help.

How to apply

1. Submit the application form on this page with your CV (PDF or Word) — add a cover letter in the text box or as an attachment.
2. Application screen — we review submissions as they arrive.
3. Role interview — a conversation with the hiring manager (about 45 minutes).
4. Team conversation — meet the people you would work with.
5. Offer — we typically respond to applicants within one week.

Prefer email? Send your CV to info@ehealthwares.com with the role title as the subject. We would love to hear from you.