Implementation Lead

About this role

You will own the delivery function that takes healthcare facilities live on our platforms. Your planning and governance decide whether onboarding, data migration, training and go-live run smoothly for every customer. You will build repeatable playbooks that let the team deliver consistently as we grow.

What you'll do

• Own delivery planning and governance across pharmacy, lab and EMR deployments.
• Build and maintain repeatable implementation playbooks and templates.
• Plan onboarding, data migration, training and go-live for each facility.
• Lead and coach implementation specialists and coordinate with support teams.
• Track delivery risks, timelines and dependencies, and escalate early.
• Review go-live readiness and sign off with confidence.
• Gather lessons from each deployment and improve the process.
• Report delivery performance to leadership with clear metrics.

What you'll bring

Required

• Experience leading software implementation or delivery projects.
• Proven ability to plan data migration, training and go-live activities.
• Experience managing and developing a delivery team.
• Strong stakeholder management across customer and internal teams.
• Calm, structured problem solving under go-live pressure.

Nice to have

• Experience implementing healthcare, pharmacy or laboratory systems.
• Familiarity with project management methods and tools.
• Experience with clinical workflow change management.
• Knowledge of Nigerian healthcare operations.

What we offer

• Competitive salary, reviewed against the market and your experience.
• Health insurance and a contributory pension scheme.
• Hybrid working in Lagos with genuine flexibility on office days.
• A learning and conference budget for courses, certifications and events.
• Modern implementation tooling and clear, shared playbooks.
• Direct impact across 50+ healthcare organisations in Africa.
• Room to grow as the Professional Services team expands.

About the team

You will join a Professional Services team that turns our products into working systems inside real facilities. We plan carefully, communicate openly and stay close to customers through the moments that matter most.

The team shares playbooks, reviews each deployment and treats every go-live as a chance to improve the next one.

About eHealthwares

eHealthwares designs and delivers enterprise healthcare technology solutions — EMR, pharmacy, laboratory, radiology, telemedicine and interoperability platforms — connecting patients, providers and operations across Africa. Over 10+ years we have served 50+ healthcare organisations and delivered 200+ integrations with 99.9% platform uptime. From the pharmacy counter to the radiology suite, from the lab bench to the telemedicine consult, we build the modules that make one connected care ecosystem.

Equal opportunity

eHealthwares is an equal opportunity employer. We assess every application on merit and suitability for the role, without regard to race, ethnicity, religion, gender, disability, age or marital status. If you need any reasonable accommodation to apply, email info@ehealthwares.com and we will be happy to help.

How to apply

1. Submit the application form on this page with your CV (PDF or Word) — add a cover letter in the text box or as an attachment.
2. Application screen — we review submissions as they arrive.
3. Role interview — a conversation with the hiring manager (about 45 minutes).
4. Team conversation — meet the people you would work with.
5. Offer — we typically respond to applicants within one week.

Prefer email? Send your CV to info@ehealthwares.com with the role title as the subject. We would love to hear from you.